亚马逊邮件回复模板大全(包括移除差评、移除Feedback、申诉模板)

向亚马逊申诉移除差评(买家因送货时间留下的差评) 
Hi,dear.  
the customer Order Date: November 28. the Estimated Delivery:         
Dec 24, 2014 to Jan 13, 2015. Time hasn’t arrived yet, the customer gave us a bad review.  
Can you help us to cancel the bad review?thank you very much,best wishes for you!  
Hi,dear. I am apologize for any inconvenience,On September 6, the customer bought products. Amazon rules specified date is Estimated Delivery: Oct 1, 2015 to Oct 20, 2015. Order ID: # 002-4854872-7971445. the item it is on the way now, we hope that will soon be reached, the items in the amazon transportation within the date specified, but the customer gave us a bad review, we have contacted the customer, explains with our customer, but customer didn’t reply us, I really want to try to solve the problem for the customer, customer satisfaction, will further improve the way of shipping. Can you help me to delete the feedback, can you give me a chance,okay? thank you for your understanding, really need your help. pls give me a chance. best wishes for you. thank you very much.   
请求买家移除feedback(发错货等引起的差评) 
Hi, dear friend,  
We are so sorry to see the review without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.   
We will be more careful Next time,and try all our best to be more professional. As a new store, Customers’ review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.   For our mistake,  if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.  Many many thanks for your support and your kind understanding.  Looking for your reply.  All our best wishes for you.  
Service Team      
移除差评 
Hi, dear friend,  
We are so sorry to see the review about the Asin: B00WQI3LPU without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology.   We will be more careful Next time,and try all our best to be more professional. As a new store, Customers’ review will play an important role to our shop. we hope that It will be a chance to help us to remove the review.   For our mistake,  if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us.  Many many thanks for your support and your kind understanding.  Looking for your reply.  All our best wishes for you.  Service Team  
移除feedback步骤(买家答应移除,但是不知道怎么移除) 
Hi,dear friend,thanks for your kindness and understanding.We have refunded you full,pls check your amazon account.Please contact us if you have any concerns.  maybe you can go to the page at the below to help us : http://www.amazon.com/gp/help/cu … odeId=537774#remove Or Please as these step-by-step instructions help us remove your feedback: 1.Go to Amazon.com and click Your Account in the upper right hand corner. 2. Click Your Orders. 3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears. 4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date. 5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears. 6. Select a reason for removing the feedback, and then click Remove Feedback. We apologize for any inconvenience. Your understanding is greatly appreciated. Thanks ! Best wishes for you ! Sincerely, Nikki  What can I do about incorrect negative feedback? 
(符合以下条件的差评, 可以向亚马逊申请移除) 
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see Using the Feedback Manager. Amazon will remove feedback only in the following cases:  • The feedback includes words commonly understood to be obscene or profane.  • The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.  • The entire feedback comment is a product review. For example: The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. However, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed: Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. • The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and   determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.      We strongly suggest that you work with buyers to resolve negative feedback. However, if you believe that the feedback you received meets any of these criteria, then contact us by clicking the “Contact Seller Support” link at the bottom of this page. Select “Orders” from the left-hand menu and then “Customer feedback problems.” We will evaluate the feedback and make a decision whether to remove the feedback. ________________________________________  
请求亚马逊移除差评: 
Dear Amazon, Please help to remove this 1-star feedback. It is a product review, not a feedback to store. As buyer said, actually our service is very prompt and courteous.  Thank you. Best regards,  Team  
A-Z篇:
给客户退款以后,给亚马逊陈述: Hi, dear Amazon, we have already provided The Customer with a full refund, pls see emails to and from the customer  for reference. Thanks BRS Team 
给客户退全款,请客户撤销A-Z索赔: Hi, dear friend, We are so sorry to the A-Z claim that you submitted. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology. we will be more careful Next time,and try all our best to be more professional. As a new store, Customers’ review will play an important role. I hope that It will be a chance to help me to withdraw the A-Z claim. For our mistake, we have already given you a full refund. I know you are a good buyer, you will help me to withdraw the A-Z claim. many many thanks for your support and your kind understanding. looking for your reply. all my best wishes for you. WIKOOL   
请求移除A-Z 
Dear Valued Customer,  
We are so sorry to the A-Z claim that you submitted.   So sorry for the mistake and any inconvenience caused by it , please accept our sincere apology.   We have contacted you on April 9 April 10 and we want to  refund to you, because we have no this product in our warehouse in that time.  We have been waiting for your reply so far, want to regard to the remainder of the order or refund  to you.  Now we have this product, if you also want we reship to you, we will reship you immediately, is it okay for you?  Or you want to get a full refund, we will give you full refund.  As a new store, Customers’ review will play an important role. I hope that it will be a chance to help me to withdraw the A-Z claim, is it okey for you?   All our best wishes for you.  Waiting for your reply.  Sincerely yours, Nikki  
移除A-Z: 
Dear Buyer,  
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(订单ID), we would greatly appreciate it.  Here are the steps to withdraw your A-to-z claim in the orders section of Your Account. To withdraw a claim for purchases made on Amazon.com Go to Your Orders Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request.  We hope you have a pleasant day, thank you for shopping at __________(这放店铺名).  Yours sincerely, _______(店铺名) Customer Service Team

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